About David Craven
Service Design & Business Transformation
As a Service & Innovation Consultant I hold a diverse range of tools and skills spanning the spectrum of Human needs, Business requirements & Technological capability. This enables me to work in the intersections of human centric design, cutting to the core of the problem to generate creative solutions.
To me, service design means...
Service design is a dynamic process where designers craft sustainable and user-centric solutions for both customers and service providers. Service design is a collaborative effort that tailors solutions to specific needs, providing a holistic and agile framework for enhancing the overall service experience. I navigate the intricacies of diverse contexts to refine services, ensuring they meet the evolving needs of all users, while making service design a vital approach for creating positive and impactful service ecosystems. Through this process, I enhance customer satisfaction and foster sustainable and efficient solutions.