About Daniel Bartolini
I used to manage an "Experience Design" team and got tired of people asking me "Is that your job, though?" when inquiring about business objectives, cross functional initiatives, and little things like customer service scripts. So I took a job with a title few people understand so when they ask me "Is that your job, though?" I can say "yes" to all of it ;)
Nice to meet you.
To me, service design means...
Aligning internal teams, missions, and initiatives to match the way a customer discovers, uses, and thinks about the products or services you offer.