About Alexander Miller
Service Designer and UX Strategist
Alexander is passionate about... design and culture, service design methodologies, service design thinking, innovation, continuous innovation and co-design sessions
Service Designer
I'm a Service Designer and UX Strategist with 25+ years of experience crafting digital solutions that are equal parts human-centered, data-informed, and commercially impactful.
Whether I’m blueprinting future-state services for governments, prototyping new fintech experiences, or helping startups rethink how they connect with their users—I bring empathy, structure, and strategic curiosity to every project.
Known as a:
- Challenger of the status quo who thinks outside the box
- Axure wizard (yes, that still matters when you want precision)
- Good-humored, chirpy teammate who thrives in collaborative, high-stakes environments
- Trusted advisor to teams and stakeholders, helping align user needs with business priorities
I cut my teeth as a Six Sigma Black Belt at HP, spent a decade leading transformation at American Express, and retrained in UX and Service Design to bring together the best of systems thinking and human-centred design. I’ve worked across finance, healthcare, IT, and education, always focused on delivering services that matter.
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