Eloise Smith-Foster
Author - Eloise Smith-Foster

This digital publication celebrates the amazing work of the SDN Chapters. Last year saw five new chapters become official, four chapter run national conferences and a variety of other unique chapter initiatives which we commend in this publication.

Click to see the Chapter Success Stories 2016 Publication

The Service Design Network remains connected to the progress of service design at a national and international level due to the strong network of local SDN chapters around the globe.  These chapters are empowering because they enable the organisation to respond quickly to local needs and remain in touch with key national issues. Together, we bridge the gap between the global network and your local community. 

SDN Chapters are franchise institutions that are autonomously incorporated and managed. They are currently located in more than 20 countries on 4 continents. We receive over 10 applications to start a chapter each year, and we announce 2-5 new official chapters per year.

In the Success Stories publication we will present you with some of the amazing success stories our chapters have experienced within the year 2016. Follow the links to discover more about each chapter project. We hope that these Success Stories will act as inspiration for your service design activities in 2017.

We look forward to a great collaboration and to supporting more innovative chapter projects in 2017!

For more information about chapters check out the posts on our chapter websites or contact chapter management at SDN:

 

Related Community Knowledge

Meet the service designer Lara Penin: Meet the service designer

Lara Penin: Meet the service designer

For this issue of Touchpoint, Editor-in-Chief Jesse Grimes met with service design pioneer and educator Lara Penin, who has recently made a great contribution to the service design literature, with her publication of An Introduction to Service Design: Designing the Invisible.

Continue reading
Meet the service designer Meet the service designer: Robbie Bates

Meet the service designer: Robbie Bates

In his dual roles as Design Director and Business Director at London-based Uscreates, Robbie Bates juggles the challenges of addressing the evolving nature of service design, and of the service design agency itself.

Continue reading
Cross-Discipline Compelling Services Need Compelling Content

Compelling Services Need Compelling Content

Relevant content is a critical element across all channels of a service. That is why a good content strategy is of crucial importance. At Informaat, service design and content strategy go hand-in-hand.

Continue reading
Meet the service designer Meet the service designer: Simone Cicero

Meet the service designer: Simone Cicero

Meet Simone Cicero, creator of Platform Design Toolkit, and managing partner at Boundaryless, a company that helps organisations create platform strategies to mobilise ecosystems for growth, impact and evolution.

Continue reading