Latest case studies

Case Studies: Government Victorian Government Reform Project Debuts New Citizen Service Experience

Victorian Government Reform Project Debuts New Citizen Service Experience

The Victorian government was exploring the case for whole-of-government service reform and wanted to understand better the current service gaps, citizen preferences and areas of opportunity.


Service Designer: Today Strategic Design (formerly Studio Thick)

Service Provider: The Victorian Government

Industry: Government

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Case Studies: Retail Sweden’s Sole Alcohol Distributor Makes Shift from Provider to Adviser

Sweden’s Sole Alcohol Distributor Makes Shift from Provider to Adviser


Service Designer: Transformator design

Service Provider: Systembolaget AB

Industry: Retail

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Case Studies: Healthcare Pioneering Approach to Customer Experience Redesign at Fimlab Laboratories

Pioneering Approach to Customer Experience Redesign at Fimlab Laboratories


Service Designer: Hellon

Service Provider: Fimlab Laboratories

Industry: Healthcare

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Case Studies: Tourism Integrated Hiking Platform Transforms Access to Swiss Ticino Trails

Integrated Hiking Platform Transforms Access to Swiss Ticino Trails


Service Designer: sketchin

Service Provider: Ticino Turismo

Industry: Travel & Tourism

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Case Studies: Other Bringing Fibre Internet Home—A Story from the Trenches

Bringing Fibre Internet Home—A Story from the Trenches


Service Designer: Transformator Design

Service Provider: Telia Sonera

Industry: Professional Services/Other

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