Case Studies

Case Study Library

Showcasing the tangible results of the work being conducted by service designers across the globe is a great way to highlight best practices, inspire like-minded creatives and promote the contributions our industry is making to society every day. Take a tour of our library to learn more!

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148 case studies are matching your search/filter criteria:

Latest case studies

Case Studies: Retail Sweden’s Sole Alcohol Distributor Makes Shift from Provider to Adviser

Sweden’s Sole Alcohol Distributor Makes Shift from Provider to Adviser

Sweden’s Sole Alcohol Distributor Makes Shift from Provider to Adviser

14 March 2016

Service Designer: Transformator design

Service Provider: Systembolaget AB

Industry: Retail

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Case Studies: Healthcare Pioneering Approach to Customer Experience Redesign at Fimlab Laboratories

Pioneering Approach to Customer Experience Redesign at Fimlab Laboratories

Pioneering Approach to Customer Experience Redesign at Fimlab Laboratories

14 March 2016

Service Designer: Hellon

Service Provider: Fimlab Laboratories

Industry: Healthcare

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Case Studies: Tourism Integrated Hiking Platform Transforms Access to Swiss Ticino Trails

Integrated Hiking Platform Transforms Access to Swiss Ticino Trails

Integrated Hiking Platform Transforms Access to Swiss Ticino Trails

25 February 2016

Service Designer: sketchin

Service Provider: Ticino Turismo

Industry: Travel & Tourism

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Case Studies: Other Bringing Fibre Internet Home—A Story from the Trenches

Bringing Fibre Internet Home—A Story from the Trenches

Bringing Fibre Internet Home—A Story from the Trenches

25 February 2016

Service Designer: Transformator Design

Service Provider: Telia Sonera

Industry: Professional Services/Other

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