Doblin Deloitte and the Department of Veteran Affairs
14 December 2017

In 2015 in the midst of increased public scrutiny, a loss in Veteran confidence and a lack of employee engagement, VA took enterprise level action to address barriers in serving Veterans and their families. Together as a team,Doblin Deloitte, the Veterans Experience Office and VA collaborators engaged Veterans, employees, and stakeholders in a three step approach to help improve Veterans’ experiences with service delivery at VA.

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