About Jo Carter
Wales based Service Designer. Mostly doing learning and development.
ServiceWorks, Founder Director
I'm the founder director of ServiceWorks based in Cardiff. I collaborate with other service designers and work mostly with government, councils, housing associations and charities. I spend most of my time building skills and capability in others. Co-organiser of GovCamp Cymru and Service Design Cardiff network.
To me, service design means...
Questioning assumptions, walking in the shoes of others, curiosity, being comfortable with ambiguity, working in the open, positive mindset.