![Jody Hankinson](/assets/images/Ava_light.jpg)
About Agusta Callaway
![Agusta Callaway](https://www.service-design-network.org/images/116x116/TgISBsDR_SAS11120.jpg)
Profile
![Agusta Callaway](https://www.service-design-network.org/images/310x308/TgISBsDR_SAS11120.jpg)
I view service design as valuable tool for expanding equity for humans and the natural world.
I'm relatively new to the formal field of service design. I have related experience in the fields of sustainable agriculture, public health, marketing, and IT project and change management.
My favorite SDN event so far has been the pre-conference tour of agencies and organizations in Toronto in 2019.
To me, service design means...
In the broadest, it's about making life easier and more beautiful, one interaction at a time.
Agusta’s contributions
How to contribute
Touchpoint Article
![From our Editors](https://www.service-design-network.org/images/222x153/0.legkumqci3s-Magazine-Mockup-vol-12-3.png)
From our Editors
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Touchpoint Issue
![Vol. 12 No. 3](https://www.service-design-network.org/images/222x153/0.7jtp7ni70nb-TP12-2-cover-open.png)
Vol. 12 No. 3
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