About thomas brandenburg

thomas brandenburg
Chicago | United States

Service Design: I practice professionally, I teach what I practiced, I learn from teaching, and I apply it back to my practice. It is a wonderful cycle.

love a good coffee and a good conversation

I live in the heart of downtown Chicago, I love biking and walking by the river and the lake and being surrounded by skyscrapers. I also think Chicago has a great design community and look forward to finding ways to contribute to it as service design evangelist. Also I should mention I immensely enjoy doing the collaborative project of the 5by5.blog—five questions to five experts. I find it very meaningful to learn from the diversity of thoughts on service design and more. I welcome you to visit it.

thomas brandenburg
Service Designer and User Experience Architect

thomas’s interest in Service Design

The world is getting more complex and service design for organization is becoming more of a necessity to connect the dots across channels, to discover and define new opportunities, to identify and solve for the barriers and gaps between systems, objects, and people. Not only can this discipline help improve the customer or guest experience, but I find it equal interesting to see how service design can be used improve the organization's internal processes and experiences that support the customer's experience.

thomas’s contribution

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Community Knowledge 5by5: Business Modeling for New Services

5by5: Business Modeling for New Services

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Community Knowledge 5by5: Scaling Service Design

5by5: Scaling Service Design

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2
Community Knowledge 5by5: Service design for government

5by5: Service design for government

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3
Community Knowledge 5by5: Service Design in the Global South

5by5: Service Design in the Global South

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Event Service Experience Chicago Conference: System of Care

Service Experience Chicago Conference: System of Care

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5
Event SDN Chicago Talk: "The Future of Service Design" with Robert Bau

SDN Chicago Talk: "The Future of Service Design" with Robert Bau

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Event Service Design Jam with Xooba

Service Design Jam with Xooba

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Event Extend Your Work with Service Design

Extend Your Work with Service Design

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Touchpoint Article Service Design Within US: The first SDN National Conference in the U.S.

Service Design Within US: The first SDN National Conference in the U.S.

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9
Touchpoint Article Service Design Within US: The first SDN National Conference in the U.S.

Service Design Within US: The first SDN National Conference in the U.S.

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10
Touchpoint Article Making Meaningful Connections: The SDN Midwest Conference

Making Meaningful Connections: The SDN Midwest Conference

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