I think Chicago has great design community and look forward to finding ways to contribute to it.

thomas’s interest in Service Design

The world is getting more complex and service design has been a great way to connect the dots across channels, to identify the gaps and barriers between systems, objects, and people. Not only can this discipline help improve the customer or guest experience, but I find it equal interesting to see how service design can be used improve the organization's internal processes and experiences that support the customer's experience.