About Thomas Brandenburg
Profile
Thomas is passionate about... field research, design education, digital service, trend analysis, service blueprint, service safari and service design toolkit
Illinois Institute of Technology ,
Service Designer and User Experience Architect
Service Design: I practice professionally, I teach what I practiced, I learn from teaching, and I apply it back to my practice. It is a wonderful cycle.
To me, service design means...
The world is getting more complex and service design for organization is becoming more of a necessity to connect the dots across channels, to discover and define new opportunities, to identify and solve for the barriers and gaps between systems, objects, and people. Not only can this discipline help improve the customer or guest experience, but I find it equal interesting to see how service design can be used improve the organization's internal processes and experiences that support the customer's experience.
Thomas’s contributions
How to contribute
Community Knowledge
5by5: Business Modeling for New Services
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Community Knowledge
5by5: Scaling Service Design
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Community Knowledge
5by5: Service design for government
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Community Knowledge
5by5: Service Design in the Global South
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Case Study
Event
Midwest Service Design Conference, Minneapolis, MN
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Event
How City Halls are Adopting Service Design
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Event
Workplace (Un)Happiness: A Hands-On Design Thinking Workshop
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Event
Service Design + Healthcare
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Touchpoint Article
Service Design Within US: The first SDN National Conference in the U.S.
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Touchpoint Article
Service Design Within US: The first SDN National Conference in the U.S.
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Touchpoint Article
Making Meaningful Connections: The SDN Midwest Conference
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