About Thomas Brandenburg
Profile
Illinois Institute of Technology ,
Service Designer and User Experience Architect
Service Design: I practice professionally, I teach what I practiced, I learn from teaching, and I apply it back to my practice. It is a wonderful cycle.
To me, service design means...
The world is getting more complex and service design for organization is becoming more of a necessity to connect the dots across channels, to discover and define new opportunities, to identify and solve for the barriers and gaps between systems, objects, and people. Not only can this discipline help improve the customer or guest experience, but I find it equal interesting to see how service design can be used improve the organization's internal processes and experiences that support the customer's experience.
Thomas’s contributions
How to contribute
Community Knowledge
5by5: Business Modeling for New Services
Continue reading
Community Knowledge
5by5: Scaling Service Design
Continue reading
Community Knowledge
5by5: Service design for government
Continue reading
Community Knowledge
5by5: Service Design in the Global South
Continue reading
Event
Service Experience Chicago Conference: System of Care
View Event
Event
SDN Chicago Talk: "The Future of Service Design" with Robert Bau
View Event
Event
Service Design Jam with Xooba
View Event
Event
Extend Your Work with Service Design
View Event
Touchpoint Article
Service Design Within US: The first SDN National Conference in the U.S.
Continue reading
Touchpoint Article
Service Design Within US: The first SDN National Conference in the U.S.
Continue reading
Touchpoint Article
Making Meaningful Connections: The SDN Midwest Conference
Continue readingRelated members From the same Chapter
