About Stephen Wood
I lead the digital experience transformation team at VirtusaPolaris. Over many (many) years I've worked across the Customer Experience field working with Big 4 and boutique consultancies.
in my area
We all love designing solutions for Wicked Problems. I've been lucky enough to get the chance to work on more than my fair share. Favourite problems include: -How can you tailor a better direct retailer experience for a tech-phobic customer-base? -How can a global software company reshape its leadership training experience to shift from command & control culture to an innovation centric culture? -How can an aircraft manufacturer improve productivity by creating a better enterprise mobile experience? -How can a retail telecom provider improve its NPS through its Field Service organisation.
Stephen’s interest in Service Design
-Embedding design-centric teams in organisations that are not design led. -Deep ethnographic research based projects. - Applying Service Design digital channels and emergent technologies.