Seriously, I do believe bad customer experiences are toxic to our social fabric, so I work hard to define journeys that matter to customers and anticipate their needs and future challenges. I have a history of converting less profitable products into highly innovative and profitable solutions. I work tirelessly to obtain customer experience buy-in from executive management and use it to save, design, and engineer experiences that instill customer trust and loyalty.

Musa’s interest in Service Design

It is my passion