Kiwoong is passionate about... service design methodologies, service design thinking, prototyping, digital service, participatory approach, quantitative research, qualitative research, service design toolkit, digital transformation, empathy-building, gamification, service strategies, service innovation, customer experience, experience roadmap, customer journey, experience prototyping, Co-creation, affinity diagram, business model, AI, machine learning, participatory design, service Strategy, service management and design thinking