About Teemu Moilanen
HAAGA-HELIA University of Applied Sciences, Research director
I'm a service development enthousiast with 20 years of experience as an consultant and academic. I have a particularly strong experience in tourism industry (airlines, hotels, stadiums, arenas & ski destinations). At LAB8 Service Experience Laboratory we are dedicated to transform client organizations to be able to create better experiences (CX & EX) using service design.
To me, service design means...
Service design in the experience economy, Measuring the impact of SD, Transformative service design, Place branding and SD, Service design process and tools.