Chapter events Talk: A Global Perspective on Service Design Trends, Insights on What is to Come

Talk: A Global Perspective on Service Design Trends, Insights on What is to Come

Our discipline of service design is a young, but fast-growing one. The services provided by organizations to consumers - as well as those provided by employers, the public sector, healthcare and nonprofits - are getting more and more complex. This complexity is being driven by the possibilities offered by new technologies, but also by consumer demand and the forces of competition. Our work is changing as well, we are becoming required to learn new skills, as well as tackle new challenges

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Chapter events Talk: The Future of Design and How We Can Prepare

Talk: The Future of Design and How We Can Prepare

With disruptive technological and market shifts, the practice of communication and interaction design is rapidly transforming.

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Chapter events Workshop: Designing for Your Future Self

Workshop: Designing for Your Future Self

In this hands on workshop, we will work together to create our future worlds. What will your future self want and need? We will identify what accessibility means in relation to our world today and what that might look like in the future. You will work in groups to imagine where technology and innovation can improve your future world. In the U.S., people 65 and older make up about 14% of the population, a number expected to double by 2060. Let’s design for our future selves!

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Chapter events Workshop: Service Design in Sales

Workshop: Service Design in Sales

If knowing your customer is the most valuable thing you can do, sales people are the experts because they spend the most time with customers.

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SDN Academy Events User Research Masterclass - the Art of Asking

User Research Masterclass - the Art of Asking

„It is critical to understand the cause of customer needs and not only address the obvious symptoms“

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SDN Academy Events Service Design for Food  and Gastronomy Industry

Service Design for Food and Gastronomy Industry

„Learn how to implement service design tools and methods in your food & gastronomy business.“

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