Chapter events - United States

Our discipline of service design is a young, but fast-growing one. The services provided by organizations to consumers - as well as those provided by employers, the public sector, healthcare and nonprofits - are getting more and more complex. This complexity is being driven by the possibilities offered by new technologies, but also by consumer demand and the forces of competition. Our work is changing as well, we are becoming required to learn new skills, as well as tackle new challenges