To celebrate the launch of the latest issue of Service Design Network's journal "Touchpoint" we have invited Jesse Grimes and Mike Pinder to share their perspectives.

“Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody.” - Jane Jacobs

Designers are no longer working only in design studios. Private sector companies, mid-large sized consultancies, start-ups, governments have now in-house design teams.

In today’s climate of uncertainty and technological change, service designers need to add new skills to keep up to date. In this hands-on workshop, we will explore how you can think like a scientist and add lean methods to your service design toolkit.

Apprenez comment appliquer le Service Design Thinking à l'innovation rapide des Expériences Client dans les écosystèmes produit-service multicanaux. L’ «Essentials School» de Paris 'This is Service Design Doing' aura lieu du 12 au 14 février 2020.

We will go through a short and interactive introduction to Design Thinking. What is it, where does it come from and why now? What are the challenges? What are the main ‘schools of thought’ within Design Thinking? What are some real-world case studies in practice?