What is change management and why do organizations need it? During this interactive 2 hour workshop, we will dive into an overview of change management, identify key challenges, best practices and discuss how we can leverage design thinking principles to

The NYC Service Design Collective is thrilled to partner with Capital One's Design Pro Bono Team to host Social Table! Social Table is a lightning talk series with a focus on social impact design. In one hour, a handful of speakers give six minute presentations on their experiences and projects back to back. Topics all delve into the space of social impact, charitable work, and designing for good.

The Mayor’s Office for Economic Opportunity, NYC opportunity, launched the Service Design Studio a year ago to make public services more accessible to all New Yorkers. With their small but powerful team of four they have surpassed their own expectations and have truly been making an impact. The NYC Service Design Collective looks forward to helping them celebrate by inviting them to share their vision and story after a year's worth of hard work!

We are excited to welcome Joe Macleod to New York from Stockholm! He has generously offered to come speak to us about his most recent book "Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t."

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

INNOVATION FÜR DIE DIENSTLEISTUNGSGESELLSCHAFT Wir leben in einer Service- und Dienstleistungsgesellschaft. 1,7 Milliarden Menschen arbeiten tagtäglich in dieser Branche – einem wesentlichen Fundament unserer Wirtschaft. Unser Angebot richtet sich an all diejenigen im Unternehmen, die dafür verantwortlich sind, die „Customer Experience“ zu schaffen und zu verbessern. Also die Erfahrung und das Erlebnis, das Ihr Kunde hat, wenn er mit Ihnen in Kontakt tritt und Ihre Leistungen in Anspruch nimmt. Denn genau darüber können Sie sich vom Wettbewerb differenzieren und Ihre Kunden an sich binden.