How might we design products and services with a lens towards equity and inclusion for maximum impact? How might we use a design process to help build equity and inclusion with underinvested communities?

Recent events are a sobering reminder of our country's long and troubled history of racial inequality and injustice. Design is not immune to this. We have a responsibility to shine light on factors at play within our own space as well as to consider actions we can take to be better.

How are you taking care of yourself during this time? Hopefully you are treating yourself to laughter when you can.

Service Design can be an important way to highlight the impact that our organizations and the experiences we create make in the world. This is true in the nonprofit sector, although often the term service design does not always mean the same thing across the sector or mean the same as how we have come to use it in product development. Its outcomes however can bring extraordinary impact for the organization itself, but also the clients and community that nonprofit serves.

Good news: the new date(s) for the next Service Design Global Conference 2021 (Shaping Tomorrow) is April 22-23, 2021. We look forward to seeing you in Copenhagen, Denmark soon!

One of the highlights of our year is connecting with the creative service design community at the annual Service Design Global Conference. In light of our current public health situation, we have decided to transform this year’s gathering from an in-person event to a digital experience.