Have you ever started a new project, grant or partnership only to get that sinking feeling that your worst fears about it are starting to happen?

We hope you all had a wonderful holiday season! The NYC Service Design Collective is thrilled to help you kick off 2019 with an intimate, fireside-esque event featuring Anne-Laure.

What is change management and why do organizations need it? During this interactive 2 hour workshop, we will dive into an overview of change management, identify key challenges, best practices and discuss how we can leverage design thinking principles to

The NYC Service Design Collective is thrilled to partner with Capital One's Design Pro Bono Team to host Social Table! Social Table is a lightning talk series with a focus on social impact design. In one hour, a handful of speakers give six minute presentations on their experiences and projects back to back. Topics all delve into the space of social impact, charitable work, and designing for good.

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

This intensive 2-day course on July 9-10, 2019 will give you an in-depth level of understanding of core Design Thinking principles, key tools & terminology. The learning method for course is hands-on, ‘Learning-by-Doing,’ and takes you through the arc of the design thinking methodology as you address a real-world design challenge. You will learn a selection of Design Thinking tools during the two days including: stakeholder mapping, personas, customer journey mapping, challenge reframing, service scenarios, value network mapping, and prototyping.