In today’s climate of uncertainty and technological change, service designers need to add new skills to keep up to date. In this hands-on workshop, we will explore how you can think like a scientist and add lean methods to your service design toolkit.

In this hands on workshop, we will work together to create our future worlds. What will your future self want and need? We will identify what accessibility means in relation to our world today and what that might look like in the future. You will work in groups to imagine where technology and innovation can improve your future world. In the U.S., people 65 and older make up about 14% of the population, a number expected to double by 2060. Let’s design for our future selves!

With disruptive technological and market shifts, the practice of communication and interaction design is rapidly transforming.

Our discipline of service design is a young, but fast-growing one. The services provided by organizations to consumers - as well as those provided by employers, the public sector, healthcare and nonprofits - are getting more and more complex. This complexity is being driven by the possibilities offered by new technologies, but also by consumer demand and the forces of competition. Our work is changing as well, we are becoming required to learn new skills, as well as tackle new challenges

Workshop & agenda design for different types of workshops Problem statements & reframing Facilitation theory, tips and hands-on experience with a real case study Core Design Thinking workshop flow as a starting point for future workshop design

Creative Leadership is not a typical leadership strategy. It’s a transformational process in which individuals use their innate creativity and potential to realise the goals of their organisation or project.