作者從設計的心態轉變開始談起，不能再只是為了解決單一問題而設計，而是必須以為整體系統創造價值為基礎來進行設計：想要扮演更重要的角色，除了能把握機會，也要扛起更多的責任。他提醒設計師們必須更謙虛的省視自己需要提升的能力，才更能掌握以終為始、跨團隊合作的眉角，讓每個環節上的服務提供者都能準確到點的傳遞價值給顧客與使用者。期待服務設計師能不斷演化自己的角色，創造不同的意義。

服務設計小聚這次有60位夥伴聚在一起，從Designit Tokyo 的台灣設計師 Sandra Lin 分享他在日本做服務設計的經驗。同時參與香港服務設計研討會的 I-Chun Chao，還有參與在西班牙舉行之2017國際服務設計網絡年會的Min-Chen Lin，會與我們分享他們在國際研討會所看到的服務設計脈動！今年入圍 Service Design Student Award的Szu-Ying Chen也跟我們分享了他的專案 Factory NextGen!

Hualien Mennonite Hospital, established in 1954, is an important health care resource in eastern Taiwan. Due to the regional development gap, most young people migrate out of Hualien. Thus patients today of Hualien Mennonite hospital are the elder, the physically challenged, and mothers with children, all of them are suffered from limited mobility. Therefore, Mennonite Hospital had collaborated with 5% Design Action and BenQ, together we designed a number of prototypes to improve the patient's overall experience.

Taiwan has been actively involved in the international design circle in recent years, including the 2011 IDA Congress, World Design Expo and 2016 World Design Capital in Taipei. The growing trend has been also transforming the ‘Made-in-Taiwan’ (MIT) economy into a ‘Design-in-Taiwan’ (DIT) one.