視障者友善就醫方案

Hualien Mennonite Hospital, established in 1954, is an important health care resource in eastern Taiwan. Due to the regional development gap, most young people migrate out of Hualien. Thus patients today of Hualien Mennonite hospital are the elder, the physically challenged, and mothers with children, all of them are suffered from limited mobility. Therefore, Mennonite Hospital had collaborated with 5% Design Action and BenQ, together we designed a number of prototypes to improve the patient's overall experience.

"Seeing a doctor" is a common situation in our daily life, but for the visually impaired, in addition to the uncomfortable illness, seeing a doctor may become a challenge.
Thus we would like to help the visually impaired to find the right direction in the hospital through some design improvement.
 
Through field observations, interviews and the co-create workshop with hospital workers and patients,
we concluded key problems of the patient experience for the visually impaired:
1.      It’s hard to find the correct clinic room without any assistance.
2.      Once they go to the toilet, they could hardly find the way back to the waiting room.
3.      They need someone to separate the drugs into different dosages in the pill box first. Only in this way can they take the medicine correctly.
 
Base on the research, we created several prototypes such as visually impaired assistance guideline for hospital volunteers, voice instruction app with indoor positioning system and pill bag with voice instruction QR code.
We shared the solutions with Mennonite hospital, and they will continue to cooperate with 5% Design Action to make these concepts be gradually implemented to improve the patient experience for the visually impaired.

Download: https://goo.gl/jjtGXe

Related Headlines

SDN Global Join the buzz this Service Design Day!

Join the buzz this Service Design Day!

Service Design Day is a day dedicated to service design enthusiasts all around the world! We want to bring people together from different background and disciplines. Together, we will celebrate service design, raise awareness and create impact this year on June 1!

Continue reading
SDN Global Get 20% off your Service Design Award submision on June 1, Service Design Day!

Get 20% off your Service Design Award submision on June 1, Service Design Day!

Don't miss the chance to submit your project on June 1 to benefit from our special 20% discount offer in celebration of Service Design Day! Celebrate Service Design with us!

Continue reading
SDN Global Service Design Award 2018 - Call for entries!

Service Design Award 2018 - Call for entries!

We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

Continue reading
SDN Chapter News Sherlock, LEGO e o Service Design

Sherlock, LEGO e o Service Design

Conheça dois elementos fundamentais para qualquer processo criativo de Service Design e comece sua jornada de experiências!

Continue reading