視障者友善就醫方案

Hualien Mennonite Hospital, established in 1954, is an important health care resource in eastern Taiwan. Due to the regional development gap, most young people migrate out of Hualien. Thus patients today of Hualien Mennonite hospital are the elder, the physically challenged, and mothers with children, all of them are suffered from limited mobility. Therefore, Mennonite Hospital had collaborated with 5% Design Action and BenQ, together we designed a number of prototypes to improve the patient's overall experience.

"Seeing a doctor" is a common situation in our daily life, but for the visually impaired, in addition to the uncomfortable illness, seeing a doctor may become a challenge.
Thus we would like to help the visually impaired to find the right direction in the hospital through some design improvement.
 
Through field observations, interviews and the co-create workshop with hospital workers and patients,
we concluded key problems of the patient experience for the visually impaired:
1.      It’s hard to find the correct clinic room without any assistance.
2.      Once they go to the toilet, they could hardly find the way back to the waiting room.
3.      They need someone to separate the drugs into different dosages in the pill box first. Only in this way can they take the medicine correctly.
 
Base on the research, we created several prototypes such as visually impaired assistance guideline for hospital volunteers, voice instruction app with indoor positioning system and pill bag with voice instruction QR code.
We shared the solutions with Mennonite hospital, and they will continue to cooperate with 5% Design Action to make these concepts be gradually implemented to improve the patient experience for the visually impaired.

All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Service Design Award 2025 - The Winners

Service Design Award 2025 - The Winners

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!

Continue reading
SDN Chapters Intelligenza artificiale e Service Design

Intelligenza artificiale e Service Design

Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.

Continue reading
SDN Chapter News Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.

Continue reading