Nowadays, many industrial and academic organisations adopt service design as their core strategy, and there is a large Taiwanese service design community (read more about this in ‘5% Design Action’ in Touchpoint Vol. 6 No. 2, and ‘Service Design Gourmet’ in Touchpoint Vol. 6 No. 3).
Call for papers is now open | Submit your abstract until April 28th 2024
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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