As we near the close of 2018, it is a good time to reflect on the past 11 months – whether you are thinking about yourself as an individual or how your organization runs as a whole. Maybe you are already in the midst of major changes, considering change, or are in a position in which change needs to happen and you don't know where to start. The NYC Service Design Collective is excited to welcome Mai and Jon to lead you through a workshop that leverages design thinking methods and service design case studies to help you get going and / or make sure you are taking approaches that will bring the most success.
What is change management and why do organizations need it? During this interactive 2 hour workshop, we will dive into an overview of change management, identify key challenges, best practices and discuss how we can leverage design thinking principles to