Hoje vemos muitas organizações se interessando pela abordagem que os designers usam para descobrir e oferecer valor aos seus clientes, mas nem tudo são flores nesse processo.
“Twenty-five years of service design—that deserves a review, but above all it requires a look ahead: what are the relevant developments of the field and how can we have a significant influence on a “desirable future?” Birgit Mager, SDN President
Our SDN Accreditation Programme is continuously developing, and we are pleased to share with you our latest developments! Visit our new landing page to learn more and consider applying for your accreditation as a Service Design Professional or Service Design Master. Many benefits await for you!
The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!
The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.
Share your thoughts
1 RepliesPlease login to comment
Eu acho que esses enganos devem ser mais comuns para quem nao e designer, ou pelo menos para quem nao e um design thinker. Porque pode ser um designer mais nao pensar como um. Se vc coloca o usuario no centro da experiencia e justamente para descobrir o contexto no qual ele existe, e isso inclui trabalhar para nao cair nessas armadilhas. Muito bem resumido. Gostaría de ver o enfoque positivo e as ferramentas para os designers ajudam no processo.