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SDN Chapter News Highlights from the webinar "Prototyping and Service Design" with Juneza Niyazi

Highlights from the webinar "Prototyping and Service Design" with Juneza Niyazi

We are excited to share the entire recording and additional resources based on this event with Juneza Niyazi.

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SDN Chapter News Highlights from the webinar Human Insights & Service Design with Manon Philippin

Highlights from the webinar Human Insights & Service Design with Manon Philippin

We are excited to share the entire recording and additional resources based on this event with Manon Philippin

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SDN Chapter News Highlights from the Service Design Education Roundtable with Sabine Junginger, Dominik Knaus, Emmanuel Fragnière, Sandro Graf and Klaus Marek

Highlights from the Service Design Education Roundtable with Sabine Junginger, Dominik Knaus, Emmanuel Fragnière, Sandro Graf and Klaus Marek

We are excited to share the full recording and additional resources based on Service Design Education Roundtable with Sabine Junginger, Dominik Knaus, Emmanuel Fragnière, Sandro Graf and Klaus Marek

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SDN Chapter News 2023 community impact review

2023 community impact review

In 2023 we relaunched the Swiss Service Design Network community. Here is what we achieved from February 2023 to December 2023.

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SDN Chapter News Highlights from the Webinar “The origins and future of Journey Management” with Marc Stickdorn

Highlights from the Webinar “The origins and future of Journey Management” with Marc Stickdorn

We are excited to share the full recording, and additional resources based on the interview and Q&A with Marc Stickdorn on Journey Management or Journey Maps operations.

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SDN Chapter News Highlights from the Webinar “Mix of Design Methods” with the Spatial Design Students of HSLU.

Highlights from the Webinar “Mix of Design Methods” with the Spatial Design Students of HSLU.

We are excited to share the full recording and additional resources based on the webinar and Q&A with Ana Lorena Lodeiros Velasquez, Karolina Pelaez and Klaus Marek on how to create your own design method mix.

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SDN Chapter News Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

We are excited to share the full recording, clips and additional resources based on the talk and Q&A with Vanessa Monstein on how service designers can use open innovation to create better services.

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SDN Chapter News Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

We are excited to share the full recording, clips and additional resources based on the conversation with Jochem van der Veer on how to get started in Journey Management with tools like TheyDo.

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Latest content

SDN Chapter News Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

We are excited to share the full recording, clips and additional resources based on the conversation with Emmanuel Fragnière on how service designers can use theatre-based approaches to prototype new services.

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SDN Chapter News Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

We are excited to share the full recording of the one-hour conversation with Marc Fonteijn, the host of the Service Design Show and creator of Circle.

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SDN Chapter News Highlights from the Webinar: Storytelling and Service Design a primer with Romain Pittet

Highlights from the Webinar: Storytelling and Service Design a primer with Romain Pittet

We are excited to share the full recording of the one-hour conversation with Romain Pittet, a communication consultant and storytelling educator. During the session, Romain introduced the concept of Storytelling and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

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SDN Chapter News Highlights from the Webinar: “Creating better experiences in the workspace” with Eliya Maria Pagelli and David Haas

Highlights from the Webinar: “Creating better experiences in the workspace” with Eliya Maria Pagelli and David Haas

We are excited to share the recording of this webinar on the intersection of Spatial Design and Service Design to improve the workplace.

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SDN Chapter News Highlights from the Webinar: "An Early History Of Service Design In Switzerland" with Daniele Catalanotto

Highlights from the Webinar: "An Early History Of Service Design In Switzerland" with Daniele Catalanotto

We are excited to share the recording of the talk about the history of Service Design in Switzerland.

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SDN Chapter News Highlights from the Webinar: Strategic Foresight for Service Design, a primer with Pascal Wicht

Highlights from the Webinar: Strategic Foresight for Service Design, a primer with Pascal Wicht

We are excited to share the full recording of the one-hour conversation with Pascal Wicht, a strategic design consultant and founder of Whispers & Giants. During the session, Pascal introduced the concept of Strategic Foresight and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

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SDN Chapter News Highlights from the Webinar: Strategic Design framework to navigate complex ecosystems

Highlights from the Webinar: Strategic Design framework to navigate complex ecosystems

In this short article, we’ll share with you the video recording, miro board and some notes from the workshop that took place on Thursday 6th of April 2023, co-organized by the "Design And Critical Thinking" community, "Owtcome" and the "Swiss Service Design Network Chapter".

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SDN Chapter News State of Service Design in Switzerland 2019 Report

State of Service Design in Switzerland 2019 Report

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

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