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Service Design – New Perspectives for Contemporary Design Practice
How to think of digital products in a service sense, and how to become service design change agents in your organization - introduced through examples and backed by research
Service Design Network Switzerland und die Hochschule Luzern – Design & Kunst laden ein zu „Design im 21. Jahrhundert: Vom Artefakt zur Gestaltung von Prozessen und Organisationen.“
Workshop & agenda design for different types of workshops Problem statements & reframing Facilitation theory, tips and hands-on experience with a real case study Core Design Thinking workshop flow as a starting point for future workshop design
During this week-long experience, you’ll learn why, when, & how to conduct ethnographic research, build personas, create customer journey maps, construct prototypes, identify value exchange among stakeholders, and more.
