"Service Design: From Insight to Implementation"Chinese version is translated by SDNbeijing chapter and published in May 2015
As a promoter of service design in China, the operation team of SDN-Beijing makes great efforts constantly in spreading the worldwide latest service design thoughts and methods to our members, educators, practitioners and also to those who’d like to approach about and give close attention to service design.
The book is a collaboration between Andy Polaine and
live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media,
March 13, 2013. SDNBeijing selected this book because it is an eminently practical
guide. It offers powerful insights, methods, and case studies to help Chinese
practitioners design, implement, and measure multichannel service experiences
with greater impact for customers, businesses, and society. The Chinese version is published by Tsinghua University Press in May 2014.