30 minutes

This is a short 30 minutes creative break where you get to learn from an expert.

3 learnings

Get 3 hard learned lessons from the expert.

3 questions

During the community Q&A we'll select three questions from the audience that we'll share with the expert.

​As the founder of IMMA Collective, Lilli supports freelancers and independent professionals in growing sustainable, life-supporting practices—not just profitable ventures. Alongside this, she consults with impact-driven organizations to strengthen their adaptive capacity in times of compounding change, offering strategic design, facilitation, and resilience-building expertise. Her work spans topics like climate adaptation and personal and financial resilience.

Prior to founding IMMA, Lilli worked in Service Design roles at Taxfix, Idean, Projects by IF, Livework Studio and Experientia. Before her transition to Service Design Lilli worked project and innovation management roles

She worked with a wide range of organizations including Oatly, Zalando, the UK Government, Lufthansa, Vodafone, Google, and the Financial Resilience Institute. 

Lilli also taught Design Research at SUPSI, University of Applied Sciences and Arts of Southern Switzerland, and served as a Visiting Professor at Politecnico di Milano.

From Monday 26th of May until Sunday 1st of June 2025 we celebrate the Swiss Service Design Week. A week where daily the community meets to learn and exchange about Service Design.

From Monday to Saturday we meet remotely for lightning talks. On Sunday we celebrate the official Service Design Day by meeting on-site in Switzerland's capital Bern for a day of workshops, talks and community hangout moments.