“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

The Service Design Network recently announced the addition of South Africa to our chapter network and are pleased to welcome a community so intensely invested in raising awareness on the value of service design across the private and public sectors. In seeking to add value to its launch activities, the South Africa Chapter turned their commitment to education into an invitation to the SDN SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design), to hold an “An Introduction to Service Design Through Journey Mapping” course in Johannesburg.

Geared towards new practitioners as well as current service designers looking to up-skill, this immersive training introduced not only the all-important journey map but also how it can be the backbone of a service design approach. 

The course took place on 19-20 September at Fjord/Accenture Interactive in Johannesburg, a global agency committed to helping brands transform the customer experience. Jesse taught a group of ten participants, who sought to enhance their understanding of service design, as well as get hands-on experience applying journey mapping to a real-world case.

On the evening of 19 September, the SDN South Africa Chapter held the second of its two launch events, the first being held two weeks earlier in Cape Town. Jesse joined several local speakers in giving presentations to a local audience interested in service design.

Abundant Educational Opportunities from the SDN Academy 

“An Introduction to Service Design Through Journey Mapping” is one of several courses on offer via the SDN’s new Service Design Network Academy. Educating the world on the value of service design by advancing practitioner knowledge is the academy’s mission and we invite you to join us!

Be sure to also visit our course page here, to get a sense of the full scope of educational offerings coming from our academy’s global trainers. Guaranteed to help you learn, grow and thrive in the fast-paced world of service design, we encourage you to sign up for one of our trainings, or request in-house training, today!

 

 --

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

Continue reading
SDN Chapters Join our Global Chapter Team!

Join our Global Chapter Team!

We are happy to announce that we are expanding our Global Chapter Team!

Continue reading
SDN Chapters SDN Colombia en el Global Service JAM 2019

SDN Colombia en el Global Service JAM 2019

Diseño de servicios convoca personas con intereses diversos, este Global JAM es perfecto para los entusiastas de la metodología y sus herramientas. Gracias a los participantes, fue un día genial .

Continue reading
SDN Chapters SDN Colombia participa en el Encuentro Latinoamericano de IxDA. ILA19

SDN Colombia participa en el Encuentro Latinoamericano de IxDA. ILA19

El pasado més de Octubre tuvimos la oportunidad de participar en el Academic Summit del ILA19 (Interaction Latin America) evento regional de IxDA, asociación con la que tenemos un acuerdo global de cooperación. En la foto -de izquierda a derecha- aparecen: Ana Domb del Comité Directivo IxDA y Alok Nandi, Director General IxDA. Nicolás Rebolledo Profesor de Diseño de Servicios en Royal College of Art y Mauricio Bejarano, Co-fundador del capítulo SDN Colombia y Anfitrión del Education Summit

Continue reading