“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

The Service Design Network recently announced the addition of South Africa to our chapter network and are pleased to welcome a community so intensely invested in raising awareness on the value of service design across the private and public sectors. In seeking to add value to its launch activities, the South Africa Chapter turned their commitment to education into an invitation to the SDN SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design), to hold an “An Introduction to Service Design Through Journey Mapping” course in Johannesburg.

Geared towards new practitioners as well as current service designers looking to up-skill, this immersive training introduced not only the all-important journey map but also how it can be the backbone of a service design approach. 

The course took place on 19-20 September at Fjord/Accenture Interactive in Johannesburg, a global agency committed to helping brands transform the customer experience. Jesse taught a group of ten participants, who sought to enhance their understanding of service design, as well as get hands-on experience applying journey mapping to a real-world case.

On the evening of 19 September, the SDN South Africa Chapter held the second of its two launch events, the first being held two weeks earlier in Cape Town. Jesse joined several local speakers in giving presentations to a local audience interested in service design.

Abundant Educational Opportunities from the SDN Academy 

“An Introduction to Service Design Through Journey Mapping” is one of several courses on offer via the SDN’s new Service Design Network Academy. Educating the world on the value of service design by advancing practitioner knowledge is the academy’s mission and we invite you to join us!

Be sure to also visit our course page here, to get a sense of the full scope of educational offerings coming from our academy’s global trainers. Guaranteed to help you learn, grow and thrive in the fast-paced world of service design, we encourage you to sign up for one of our trainings, or request in-house training, today!

 

 --

Related Headlines

SDN Chapters Dual Accreditation Programme: Service Design Network and China Service Designer

Dual Accreditation Programme: Service Design Network and China Service Designer

The SDN is thrilled to announce a partnership between our Accreditation Programme and the China Service Designer Accreditation Programme!

Continue reading
SDN Global News Massive Change – Life-Centred Design

Massive Change – Life-Centred Design

Recently, Touchpoint publisher Prof. Birgit Mager sat down with design pioneer Bruce Mau to discuss his recent thinking about enterprise design, the significance of canoe-building and life-centred design.

Continue reading
SDN Chapters DEADLINE EXTENDED to Oct. 31 - Submit your abstract forTouchpoint Vol. 13 No. 1

DEADLINE EXTENDED to Oct. 31 - Submit your abstract forTouchpoint Vol. 13 No. 1

Dear writers, we are glad to let you know the deadline for the submission of Touchpoint Vol. 13 No. 1 has been extended to October 31st!

Continue reading
SDN Chapters Touchpoint Vol. 12 No. 3 is out!

Touchpoint Vol. 12 No. 3 is out!

Just right before the SDGC21 we are so thrilled to letting you know that the new issue of Touchpoint, "Service Design with the Planet in Mind" is now out! Get ready to knowing more about it during the Conference, when we will host the Touchpoint Roundtable together with the authors of the articles.

Continue reading