“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

The Service Design Network recently announced the addition of South Africa to our chapter network and are pleased to welcome a community so intensely invested in raising awareness on the value of service design across the private and public sectors. In seeking to add value to its launch activities, the South Africa Chapter turned their commitment to education into an invitation to the SDN SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design), to hold an “An Introduction to Service Design Through Journey Mapping” course in Johannesburg.

Geared towards new practitioners as well as current service designers looking to up-skill, this immersive training introduced not only the all-important journey map but also how it can be the backbone of a service design approach. 

The course took place on 19-20 September at Fjord/Accenture Interactive in Johannesburg, a global agency committed to helping brands transform the customer experience. Jesse taught a group of ten participants, who sought to enhance their understanding of service design, as well as get hands-on experience applying journey mapping to a real-world case.

On the evening of 19 September, the SDN South Africa Chapter held the second of its two launch events, the first being held two weeks earlier in Cape Town. Jesse joined several local speakers in giving presentations to a local audience interested in service design.

Abundant Educational Opportunities from the SDN Academy 

“An Introduction to Service Design Through Journey Mapping” is one of several courses on offer via the SDN’s new Service Design Network Academy. Educating the world on the value of service design by advancing practitioner knowledge is the academy’s mission and we invite you to join us!

Be sure to also visit our course page here, to get a sense of the full scope of educational offerings coming from our academy’s global trainers. Guaranteed to help you learn, grow and thrive in the fast-paced world of service design, we encourage you to sign up for one of our trainings, or request in-house training, today!

 

 --

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Service Design Global Conference 2023 - Early Bird registration open until May 31

Service Design Global Conference 2023 - Early Bird registration open until May 31

Take advantage of the early bird tickets and register under reduced prices.

Continue reading
SDN Chapters Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.

Continue reading
SDN Global News SDN Next Gen Conference early bird tickets is out!

SDN Next Gen Conference early bird tickets is out!

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

Continue reading