About Mikko Koivisto

Mikko Koivisto
Helsinki | Finland

I'm a Customer Experience Director & Lead Service Designer at Hellon in Helsinki. I have years of experience in designing award winning services and customer experiences across multiple sectors.

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My strengths are human-centered and participatory design processes, service innovation, concept design and service business development. Besides carrying out various service design projects for clients, I'm also responsible for developing Hellon's service design capabilities, training staff and participating in the sales and business growth of Hellon.

Mikko Koivisto
Customer Experience Director & Lead Service Designer

Mikko’s contribution


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Touchpoint Article Going all the Way

Going all the Way

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Touchpoint Article Systematic Implementation of Service Design

Systematic Implementation of Service Design

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2
Touchpoint Article Interview: Mikko Koivisto

Interview: Mikko Koivisto

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