About Alex Mejia
CX strategist with a service design mindset that loves breaking operational silos
Alex is passionate about... service design methodologies, service design thinking and innovation
Alberta Blue Cross,
CX Strategist & Service Designer
With a background in customer relationship management, I've consistently focused on improving efficiencies and enhancing the customer experience in every company I've worked for. I thrive on finding innovative solutions to operational silos with a human-centred approach to drive adoption while aligning them to business objectives to get the stakeholder's buy-in.
To me, service design means...
A 360-degree human approach for co-designing amazing experiences
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