Service Design was recommended and translated by SDN-Beijing chapter. As a promoter of service design in China, the operation team of SDN-Beijing makes great efforts constantly in spreading the worldwide latest service design thoughts and methods to our members, educators, practitioners and also to those who’d like to approach about and give close attention to service design.
The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media, March 13, 2013. SDNBeijing selected this book because it is an eminently practical guide. It offers powerful insights, methods, and case studies to help Chinese practitioners design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society. The Chinese version is planned to be published by Tsinghua University Press in the first quarter of 2014. Stay tuned for the book!
Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.
This year, the Service Design Network will publish its second Service Design Impact Report – and the health sector is in the spotlight!
We loved being a part of the 2nd international Service Design Day! Congratulations to everyone who got involved because you managed to make an even bigger buzz than last year, which means more people than ever now know about the amazing power of service design!
Service designer Mikko Koivisto has won the Ornamo Award of 2017. Koivisto, the Lead Service Designer and Customer Experience Director of the Hellon service design agency, is one of Finland’s first academically trained professionals in service design. He has been involved in developing this field both in Finland and abroad.
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