The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media, March 13, 2013. SDNBeijing selected this book because it is an eminently practical guide. It offers powerful insights, methods, and case studies to help Chinese practitioners design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society. The Chinese version is planned to be published by Tsinghua University Press in the first quarter of 2014. Stay tuned for the book!
Massive Change – Life-Centred Design
Recently, Touchpoint publisher Prof. Birgit Mager sat down with design pioneer Bruce Mau to discuss his recent thinking about enterprise design, the significance of canoe-building and life-centred design.