The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media, March 13, 2013. SDNBeijing selected this book because it is an eminently practical guide. It offers powerful insights, methods, and case studies to help Chinese practitioners design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society. The Chinese version is planned to be published by Tsinghua University Press in the first quarter of 2014. Stay tuned for the book!
Call for Papers: Touchpoint Vol. 13 No. 3
The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by October 16th 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!