Bengi is a T-shaped professional with 10+ years of experience in software and design. Her expertise spans across various industries with a focus on transformational applications in product-service systems. She is the co-founder of Istanbul based service design company Bilende where she ran the service design unit. Prior to Bilende she managed software projects for banking, logistics, higher education in Veripark. She has been lecturing Interaction Design and Service Design courses in Istanbul Bilgi University since 2013. She is a PhD candidate researching on Service Design and has her BA degree in Economics and MSc degree in Software Engineering.

Experienced Co-Founder with a demonstrated history of working in Customer Experience Design. Strong business development professional skilled in defining problems through understanding Persona, Customer Journey Maps, System Maps and Service Blueprints, Creative Problem Solving, and Human-Centered Design. Sonay worked in service and product design projects in automotive industry in corporate companies for recent 6 years in Istanbul. With Design Thinking approach she enrolled multi-disciplinary teams into projects which aimed to solve business issues with origins in customer experience and create new nevertheless better customer experiences which affect positively business results. She has been lecturing Service Design courses in Istanbul Özyeğin University since 2017.

Specialties: Service design, user experience design, research and ethnography, design management, business design & innovation, entrepreneurship.

Experienced Service Designer with a demonstrated history of working in design and higher education industry. Skilled in Design Research and applications of Human Centered Design for designing better services and products. Currently she is the senior service designer at PwC Turkey Experience Consulting Team.