About 台灣 服務科學學會

台灣 服務科學學會
台北 | Taiwan

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台灣 服務科學學會 Service Science Society of Taiwan,

The Service Science Society of Taiwan (S3TW) was founded in January 2011 with the mission: to develop domestic service-science communities; to consolidate the capacities of government, industry and academia; to promote foundational work in service sciences and service innovation; and to advance social welfare and sustainable development. Major tasks include combining government, industry, and academic resources to advance interdisciplinary research, develop talent, and improve on industry innovation and policies.

Steered by a group of experienced and motivated professionals and scholars, S3TW has regularly held various service-science-related events including the International Conference on Service Science and Innovation (ICSSI), Forum on Service Science Research (FSSR), Taiwan Service Science Thesis/Dissertation Awards, the GLOBAL Exquisite Service Discovery (GESD) project, the Professional Learning Communities (PLC) project, and industry-academia collaborative projects. The common goal is to extend its impact on society, and to create a globally competitive service sector that help move our communities into a prosperous and sustainable future.

To me, service design means...

Major tasks include developing service science communities, cultivating service-science talent, expanding the scope and depth of service-science-related research, and developing international academic cooperation, increasing global impact of Taiwan scholarship; stimulating cooperation and exchange among government, industry, and academic organizations; and enhancing the economic value of the service economy. Led by a highly experienced executive team and motivated members and generously supported by the Sayling Wen Cultural and Education Foundation, S3TW regularly organizes many service-science-related activities.

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International Conference on Service Science and Innovation (ICSSI)

International Conference on Service Science and Innovation (ICSSI)

ICSSI, one of the most important global conferences that discusses service science issues, was launched in 2009. The conference has been hosted in Taipei, Beijing, and Shanghai in the past. Starting in 2011, S3TW has hosted the conference in tandem with a number of colleges and universities, including National Taiwan University, National Taiwan University of Science and Technology, National Sun Yat-sen University, National Tsing Hua University, Yuan Ze University, and Asia University, who take it in turns to serve as co-organizer. We invited many domestic and overseas service science experts to participate in discussions and exchanges.

Over the years, ICSSI themes have reflected trends in prospective and international research. The themes were “Service Science for Sustainable Service Innovation” in 2013, “Big Data Applications in Service Innovations” in 2014, “Service Science and Innovations for the Future” in 2016, “Service+” in 2018, and “Service Science in the Era of Digital Transformation” in 2020.

more information:

https://www.s3tw.org.tw/OnePage_List.aspx?tid=1133&id=1201

Compile service science textbooks

Through our service science curriculum subsidy program, we discovered that most teachers required teaching materials for their service science lessons. In 2014, S3TW gathered experienced teachers from different service science fields to jointly write a service science textbook titled “:Service Science: Service System and Value Co-creation”. This, the first service science textbook in Taiwan, was officially released in June 2015. When compiling this textbook, S3TW helped teachers design service science lessons and established an exchange platform for teaching materials through online teacher communities, further consolidating the foundation for service science education.

more information:

https://www.s3tw.org.tw/OnePage_List.aspx?tid=1134&id=1236

Compile service science textbooks
Maokong Service Experience Design Project

Maokong Service Experience Design Project

In recent years, the Maokong Gondola has brought tens of thousands of daily tourists to Maokong on the outskirts of Taipei City, bringing new life to the region. However, the large number of tourists have negatively impacted upon transportation, the environment, and culture.

S3TW collaborated with a research team from National Taiwan University of Science and Technology in 2014 to redefine tourism service values in Maokong, which in turn birthed local organizations and new community service models. This project developed local service experiences in Maokong based on the two core service design values of “cross-discipline” and “co-creation” through a process that included regional understanding, local connections, co-creation projects, service design, and implementation. We successfully promoted awareness in local stakeholders and designed new tour buses, Maokong audio tour guide apps, and tea culture experiences in this landmark example of academia-industry collaboration.

more information:

https://www.s3tw.org.tw/OnePage_List.aspx?tid=1135&id=1247


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