Chapter events - Switzerland

Join us for a conversation about the origins and future of Journey Management with Marc Stickdorn.

What will happen during this event?

  1. Talk and interview about Journey Management, how it relates to Service Design, from where it comes, and what's the future of Journey Management
  2. Q&A from the community


About Marc Stickdorn

Marc is one of the first people to have shed light on the concept of Journey Management.


He is the co-creator of Smaply, a tool that helps you to visualise customer experiences with personas, stakeholder maps, and customer journey maps. Marc is also the co-author of the books This is Service Design Thinking, and This is Service Design Doing.


For who is this event?

This free and remote event is open to people from all walks of life, levels and nationalities

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