I’m an entrepreneurial experience designer and program leader passionate about using service design to create meaningful, scalable solutions across industries—from financial services to smart buildings. With a foundation in HCI and a record of driving cross-functional collaboration, I bring clarity to complexity and champion user-centered outcomes. I’ve led global teams, launched digital products, fostered empowered cultures, and built practices that accelerate speed to market and align business, product, and technology. Whether standing up internal AI governance or leading design operations, I thrive at the intersection of systems thinking, human insight, and sustainable impact.