In our latest episode, we welcome Yiannis Kanoutos, Head of Customer Centred Design & Process Automation Department, who created a small but impactful design thinking/service design team within Eurobank. Acting as "internal consultants," this team helps other departments adopt customer-centric practices and design solutions that deliver real value to their customers.
What you’ll hear in this episode:
- A solid foundation: How training in agile, transformation management, and design thinking equipped the team with the skills to tackle complex projects and bring a fresh perspective to the organization. This training laid the foundation for the creation of the internal service design team.
- Challenges and strategy: The obstacles they faced and how they broke down design thinking into "service packages" to convince other teams to collaborate with them.
- Customer-centred culture: Why the team prioritized improving customer journeys over innovation projects to deliver immediate and tangible value.
- Lessons for the future: Practical advice for organizations looking to bring design thinking into their culture.
- If you’re curious about how service design can drive meaningful change and create measurable results, this episode is for you!
Don’t miss it! Listen to the podcast here
"Let’s Talk ___ Design" is a podcast by the Service Design Network Greece aimed at promoting the Greek service design community through the stories and experiences of Greek designers.
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