
About Taina Mäkijärvi

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I am a Lead Business Developer at Nordea Digital Wealth Office. I am also a PhD Student at the University of Eastern Finland at the School of Economics' Innovation Management Department.
To me, service design means...
How we can change the organizational cultures towards more customer centric by using Service Design.
Taina’s contributions
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Touchpoint Article

Finding New Growth Opportunities via Customer Centricity
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Touchpoint Article

From the Editors
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Touchpoint Issue

Vol. 9 No. 1
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