About Taina Mäkijärvi

Taina Mäkijärvi
Espoo | Finland

Profile

Taina Mäkijärvi University of Eastern Finland, Doctoral student

I am a PhD Student at the University of Eastern Finland at the School of Economics' Innovation Management Department. In addition I have a 40 year long career among banking sector within wealth management business. Before starting my third "life" among doctoral studies,  I was a Lead Business Developer at Nordea's Digital Wealth Office.

To me, service design means...

How we can change the organizational cultures towards more customer centric by using Service Design.

Taina’s contributions

How to contribute
Touchpoint Article Finding New Growth Opportunities via Customer Centricity

Finding New Growth Opportunities via Customer Centricity

Continue reading
Touchpoint Article From the Editors

From the Editors

Continue reading
Touchpoint Issue Vol. 9 No. 1

Vol. 9 No. 1

Continue reading

Related members From the same Chapter

Mirja Kälviäinen

Mirja Kälviäinen

LAB University of Applied Sciences/Institute of Design and Fine Arts View Profile
All members