About Heli Ihamäki

Heli Ihamäki
Helsinki | Finland

I work as a Design Director at Futurice Tampere. My work consists of design sales, building our design team, competence & offering and consulting our clients from variety of different industries.

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I'm a passionate eventing rider & compete with my horse on national level, aiming for international.

As a UX consultant, I believe that the key to exceptionally great UX & CX lies in the combination of user, business & technology understanding. In my work I enjoy working in close co-operation with the customers in order to find a problem worth solving, figuring out the concept that will solve that problem and defining efficient and delightful interactions. I also enjoy developing our own and customer's UX & CX processes & methods. I like to take a holistic perspective on things and that's what got me interested in Service Design.

Heli Ihamäki
Head of Strategic Design & Insights

Heli’s interest in Service Design

I'm interested in staying up to date on what is happening on the field of service design. I constantly read more about the topic, both books and online and I'm a regular listener of the Service Design Show podcast. I tend to reflect what I learn on the work we do at Futurice and try to bring new stuff to our offering.

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