Chapter events - Finland

This year is very special for SDN Finland, we are celebrating our 10th Anniversary! What a great reason to celebrate not only the journey up to this moment, but also all the things to come.

Welcome to SDN Finland’s 10th Anniversary!

This year is very special for the Service Design Network’s Finnish chapter, as we are celebrating our 10th Anniversary!

What a great reason to celebrate not only the journey leading up to this moment, but also all the things to come. Join us on-site or online for a magical evening – we have an exciting program planned for you! 

Our hybrid event will take place on the 9th of November, 5:30 PM EET (Doors open at 4:30 PM ) at Flavourium, Black Box, Helsinki. You can also join online already from 5:00 PM both online and onsite to meet your peers, share your input and ask questions. This event will be in English.

We will journey through the past, present and future of this growing field. Hear a panel discussion with SDN pioneers moderated by Ulla Jones, get insights on the current state from the Service Design Finland Report and enjoy inspiring digital service focused talks from companies such as Solita, Gofore and Nitor. As the cherry on top, we have a very special guest joining us online, someone who started it all – Birgit Mager.

Our celebration will take place at Flavourium Black Box located in the Mall of Tripla – a venue fully equipped to offer a truly unforgettable experience. Fresh snacks and bites will be served. And of course, there will also be a chance to do some dancing!

We have limited tickets onsite, so please make sure to select online if you are not able to join us in person. 

Let’s stay safe and prevent the spread of corona, so please stay home if you have any symptoms. You can still take part in the celebrations by registering to the online event.

Agenda of the event (Note the time zone UTC +2, EET)

16.30 - Doors open: Networking, activities, light snacks & drinks! Bar opens & music by DJ Positron

17:00 - Online event starts (activities, networking)

17.30 - Welcome words by Eliisa Sarkkinen, Service Design Network Finland Chapter Lead and Lead Service Designer at Siili Solutions with greetings from Matti Santala, owner of Flavourium 

17.45 - Inspirational talk by Birgit Mager, President of the Global Service Design Network

18:00 - Panel discussion with SDN Finland pioneers, “The evolution of service design and SDN Finland” moderated by Ulla Jones, CX professional, podcaster & columnist - Director, Customer Experience at Posti Group Oyj


Mikko Koivisto, Service Design Director, Digitalist 

Satu Miettinen, Dean at University of Lapland, Professor of Service Design

Tarja Chydenius, Co-founder of SDN Finland, Senior Lecturer at Laurea UAS, PhD

Jaana Komulainen, Co-founder of SDN Finland, Lead Business Designer at Siili Solutions

Sami Makkula, Co-founder of SDN Finland & Team Leader at Lab UAS

Ulla Holma, Innovation Lead at un/known, CEO & Strategic Designer at Shape Helsinki

18:30 - Current state of Service Design in Finland report presentation by Pamela Spokes, Service Designer at Metropolia UAS, founder of Discover - Design - Do & Lotta Salminen, Senior Service Designer at Hellon

18:45 - BREAK

19:00 - Inspirational talk: "Designers can be future’s magicians" by Juha Larjomaa, Principal Consultant at Nitor

19:15 - Inspirational talk: "Designing for sustainability - tomorrow’s norm" by Minna Tontti, Service Designer focused on sustainability at Gofore

19:30 - Inspirational talk: "3 competencies to master as a service designer of the future" by Emma Hertzberg, Strategic Designer at Solita Design & Strategy & Petteri Hertto, Service designer and Director at Solita Design & Strategy

20:00 - Cheers by Eliisa to all the 70 people making this event come true

Networking & party time! Music by DJ Positron

00:00 Doors close

Come celebrate the journey of #SDNfinland!  

This is also a great opportunity to join Service Design Network. If you are not already a member, join Service Design Network here:

#SDNfinland10years #SDNetworkFinland #SDNetwork  #servicedesign #servicedesignfinland