The Next-Gen Service Designer

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

An overwhelming number of Service Designers in the world today were not formally trained as such.

UX Researchers, UI Designers, Strategy & Business Analysts, Organizational Effectiveness Consultants... this generation of service designers stumbled upon Service Design and learned on the job.

But today a new generation of Service Designers is rising.

And they have a lot of educational options, career paths and ultimately questions.
We will paint a very thorough picture of the current Service Design educational landscape and ask a global expert panel of educators, practitioners, trainers and mentors to provide crucial information, recommendations and tips on how to shape your career as Service Designer.

Play video
--
All Headlines

Related Headlines

SDN Chapters Join us at SDGC26 - registration is open

Join us at SDGC26 - registration is open

Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open.

Continue reading
SDN Chapters Touchpoint 17-1––From AI to Synthetic Services | Roundtable

Touchpoint 17-1––From AI to Synthetic Services | Roundtable

On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.

Continue reading
SDN Chapters From AI to Synthetic Services

From AI to Synthetic Services

AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.

Continue reading
SDN Chapters Touchpoint Vol. 17 No. 3 | Call for papers is now open

Touchpoint Vol. 17 No. 3 | Call for papers is now open

We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 3 is now open.

Continue reading