An overwhelming number of Service Designers in the world today were not formally trained as such.
UX Researchers, UI Designers, Strategy & Business Analysts, Organizational Effectiveness Consultants... this generation of service designers stumbled upon Service Design and learned on the job.
But today a new generation of Service Designers is rising.
And they have a lot of educational options, career paths and ultimately questions.
We will paint a very thorough picture of the current Service Design educational landscape and ask a global expert panel of educators, practitioners, trainers and mentors to provide crucial information, recommendations and tips on how to shape your career as Service Designer.

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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