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SDN Chapter News Black Swan Events: Service Design to Prepare for the Future

Black Swan Events: Service Design to Prepare for the Future

Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

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SDN Chapter News The Next-Gen Service Designer

The Next-Gen Service Designer

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

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SDN Chapter News Journey Maps OPS: A customer-centric management for agile teams

Journey Maps OPS: A customer-centric management for agile teams

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

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