More than 3.9 billion people, half of the world's population, have been confined.

The world just very unexpectedly experienced a Black Swan Event.

A Black Swan event is defined as an unpredictable event that is beyond what is normally expected of a situation and has potentially severe consequences. Black Swan events are impossible to predict due to their extreme rarity, and yet have catastrophic consequences. It is important for businesses to always assume such events are a possibility, whatever it may be, and to plan accordingly.

Enters Service Design.

Our expert panel of Service Design practitioners will discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments:

• Gassia Salibian, Principal, Future-Proof, San Francisco

• Darren Schliser, Experience Design Practice Lead, Slalom, Toronto

• Brandon Ward, Director User Experience, Precocity, Dallas

• Tamarah Usher, Strategy Practice Lead, Slalom, St Louis

Our panel will be followed by an open Q&A session for all virtual attendees who wish to ask specific questions to our guests.

Everyone is welcome to join the conversation from anywhere on the globe.

Here are some global time examples:

> May 12th, Noon — Dallas Time (CST)

Berlin 7PM

Dubai 9PM

Hong Kong 1AM (May 6)

London 6PM

Los Angeles 10AM

Melbourne 4AM (May 6)

New York 1PM

Paris 7PM

Sao Paulo 2PM

Tel Aviv 8PM

Thank you and we'll see you on May 12th!

Take care and stay safe!

> If you would like to know more about Black Swan events:

https://www.amazon.com/dp/B00139XTG4/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1