Chapter events - United States

We will discuss practical and actionable Service Design methodologies, tools, tips and tricks to make you a better service designer.


We will have the wonderful Megan Miller and Erik Flowers, co-founders of Practical Service Design ( for a very rare live broadcast! We somehow managed to lure them out of their secret knowledge cave :)
We will discuss practical and actionable Service Design methodologies, tools, tips and tricks to make you a better service designer.

Practical Service Design
How to Map out key scenarios? Solve end-to-end problems? Facilitate a service blueprinting session?

You will learn from Megan and Erik what it takes to organize and run a service blueprinting workshop, synthesize the output and generate actionable work for your organization, and grow your service design skills as a trained service blueprinting facilitator!

• Learn what a service blueprint is, what it’s good for!
• Plan out your service blueprinting project
• Learn how to facilitate a blueprinting session
• Learn each step of the blueprinting process

A little bit about Megan:
Co-founder of Practical Service Design
Service Design Manager at Stanford University.

Megan Erin Miller is manager of the Service Design team in Stanford University’s central IT organization, and works to design seamless and quality client experiences for the campus community. Megan has a broad range of design experience, including brand, communications, identity, visual, user experience, product, and service design. Through her work, as well as presenting and teaching workshops she is building momentum around service design, and raising awareness and capability for design thinking across the university.

A little bit about Erik:
Co-founder of Practical Service Design
Principal Customer Experience Designer at Intuit

Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of TurboTax, Mint, and QuickBooks. Through the lens of modern service design, he is re-envisioning customer experiences across Intuit’s diverse ecosystem, building the capability throughout the company to look at experiences from end-to-end and surface-to-core.

Erik is a multidisciplinary designer and developer, having spent over 20 years working with the web and technology in countless environments and contexts, from freelancing, to small businesses, startups, and large corporations.

We will have a moderated open Q&A session for all attendees who wish to ask specific questions to Megan and Erik.

Interview will take place Tuesday July 14 at Noon, (Central Standard Time) Everyone is welcome to join the conversation from anywhere on the globe:


Here are some global time examples:

> July 14- Noon Dallas time (CST)
Berlin 7PM
Dubai 9PM
Hong Kong 1AM
London 6PM
Los Angeles 10AM
Melbourne 4AM
New York 1PM
Paris 7PM
Sao Paulo 2PM
Tel Aviv 8PM

Thank you and we'll "see" you on July 14!
Take care and stay safe!