![Richard Ekelman](https://www.service-design-network.org/images/116x116/0.dudm61fwc9-Richard%20Ekelman.png)
About Thomas Brandenburg
![Thomas Brandenburg](https://www.service-design-network.org/images/116x116/0.28ytu1d3jv4-Thomas_Brandenburg_portrait.jpg)
Profile
![Thomas Brandenburg](https://www.service-design-network.org/images/310x308/0.28ytu1d3jv4-Thomas_Brandenburg_portrait.jpg)
Thomas Brandenburg is the lead in-house service designer at CDK Global, a technological solutions leader in automotive. He applies service design, human center and systems thinking to new products integrations and platforms. Prior to this position he has enjoyed lead designer roles for museum and retail environments.
Thomas is an Adjunct Professor at Illinois Institute of Technology. He teaches service design, technology, and innovation courses. He facilitates students teams on many projects with community partners; Kohls Children’s museum and Wilson Sporting Goods —to name a few.
Thomas is co-founder and board member of the SDN Chicago Chapter. He also serves on the accreditation committee.
To me, service design means...
The world is getting more complex and service design for organization is becoming more of a necessity to seamlessly connect the dots of the service experience across channels—to discover and define new opportunities, to identify and solve for the barriers and gaps between systems, objects, and people. Not only can this discipline help improve the customer or guest experience, but I find it equal interesting to see how service design can be used improve the organization's internal processes and experiences that support the customer's experience.
Thomas’s contributions
How to contribute![5by5: Business Modeling for New Services](https://www.service-design-network.org/images/222x153/0.cua0nuhfkjr-20171120_alexander2.jpg)
5by5: Business Modeling for New Services
Continue reading![5by5: Scaling Service Design](https://www.service-design-network.org/images/222x153/0.1ysbuf7u7lb-20171120_dennis2.jpg)
5by5: Scaling Service Design
Continue reading![5by5: Service design for government](https://www.service-design-network.org/images/222x153/0.l94owmadzoa-20171120_mike2.jpg)
5by5: Service design for government
Continue reading![5by5: Service Design in the Global South](https://www.service-design-network.org/images/222x153/0.cxkv3utbpj6-20171120_klara.jpg)
5by5: Service Design in the Global South
Continue reading![](https://www.service-design-network.org/images/222x153/0.g1zanm60ds-banner%20image.jpg)
![Midwest Service Design Conference, Minneapolis, MN](https://www.service-design-network.org/images/222x153/rrJHcdJ1_midwestern.png)
Midwest Service Design Conference, Minneapolis, MN
View Event![How City Halls are Adopting Service Design](https://www.service-design-network.org/images/222x153/bUelchz1_service_design_city_halls%20copy.jpg)
How City Halls are Adopting Service Design
View Event![Workplace (Un)Happiness: A Hands-On Design Thinking Workshop](https://www.service-design-network.org/images/222x153/xkLyKFCi_quarterly_hero_image.jpg)
Workplace (Un)Happiness: A Hands-On Design Thinking Workshop
View Event![Service Design + Healthcare](https://www.service-design-network.org/images/222x153/IRaWOdaG_MVIMG_20180212_140548_crop_hero.jpg)
Service Design + Healthcare
View Event![Service Design Within US: The first SDN National Conference in the U.S.](https://www.service-design-network.org/images/222x153/0.jusdbutug3h-Acr304512071167744443380.png)
Service Design Within US: The first SDN National Conference in the U.S.
Continue reading![Service Design Within US: The first SDN National Conference in the U.S.](https://www.service-design-network.org/images/222x153/0.jusdbutug3h-Acr304512071167744443380.png)
Service Design Within US: The first SDN National Conference in the U.S.
Continue reading![Making Meaningful Connections: The SDN Midwest Conference](https://www.service-design-network.org/images/222x153/0.nn861fxjuw-Feature%20image_01.jpg)
Making Meaningful Connections: The SDN Midwest Conference
Continue readingRelated members From the same Chapter
![Richard Ekelman](https://www.service-design-network.org/images/116x116/0.dudm61fwc9-Richard%20Ekelman.png)
![Kate Fitzgibbon](https://www.service-design-network.org/images/116x116/linkedin-M_CM6sJRb3.jpg)
![Dan Butt](https://www.service-design-network.org/images/116x116/X6PYeUEk_DanHeadshot-5_medium.jpg)