About Stephen Wood

Stephen Wood
London | United Kingdom

I lead the Innovation and Service Design team at Virtusa xLabs. Over many (many) years I've worked right the way across the Customer Experience field working for Big 4 and boutique consultancies.

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We all love designing solutions for Wicked Problems. I've been lucky enough to to work on more than my fair share of provoking projects. Favourite problems include: -How can you tailor a better direct retailer experience for a tech-phobic customer-base? -How can a global software company reshape its leadership training experience to shift from c Command & Control culture to an innovation centric culture? -How can an aircraft manufacturer improve productivity through a Human Centric Design approach to mobile apps? -How can a retail telecom provider improve its NPS through its Field Service organisation.

Stephen Wood
Snr Director: Innovation & Service Design

Stephen’s interest in Service Design

-Embedding design-centric teams in organisations that are not design led. -Deep ethnographic research. -Applying Service Design digital channels and emergent technologies.

Stephen’s contribution

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Event SDN November Meet up

SDN November Meet up

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Event Creating Healthy Cities through Service Design

Creating Healthy Cities through Service Design

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