A waiting list is made up of people - real people. By the means of principles from behavioral design the danish design company Hatch & Bloom
developed a new concept for a waiting list and designed all the working procedures around it. Principles from game design was used to motivate the staff in Holstebro Kommune and the results was a time reduction on waiting of a total 78%. See the video here
That's an impact you can feel. A well done to the entire team from SDN-DK.
The design was nominated in the category Outstanding Service.