It was a proud moment for the organizers after months of late night conference calls: presenting the very first SDN National Conference in the US. Attendees from all over the country, representing over 80 organizations, eager to mingle, collaborate, and learn from the many talks and workshops that were to take place.

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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