Chapter events The Mad*Pow Service Jam

The Mad*Pow Service Jam

The Mad*Pow Service Jam second edition is here! Get ready for a fun-filled, activity packed day and a half event that will introduce participants to concepts related to service design, innovative thinking, and human-centered design. In this 2 -day jam, participants will be given a real-world problem along with a challenge statement they can use to start building brilliant solutions. Our goal is for groups to design a new service that overcomes the challenge while utilizing research, journey maps, personas, and rapid prototyping. This year’s jam will be held in partnership with Service Design Network, Boston.

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Latest Global Events


Service Design Global Conference 2019

Service Design Global Conference 2019

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

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Other Events 2-Day Design Thinking Fundamentals Course

2-Day Design Thinking Fundamentals Course

This intensive 2-day course on July 9-10, 2019 will give you an in-depth level of understanding of core Design Thinking principles, key tools & terminology. The learning method for course is hands-on, ‘Learning-by-Doing,’ and takes you through the arc of the design thinking methodology as you address a real-world design challenge. You will learn a selection of Design Thinking tools during the two days including: stakeholder mapping, personas, customer journey mapping, challenge reframing, service scenarios, value network mapping, and prototyping.

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