SDN Global Café - Unorthodox Service Design: Bridging the gap between Strategy and Tech in AI-products
Join Lina Aries, Service Designer at Deutsche Telekom AG, as she explores how AI is reshaping the role of Service Designers. As AI transforms our workflows, we must adapt to new tools, mindsets, and evolving organisational dynamics. Through our experiences with internal AI products for DT, we will share key challenges, successes, and insights from this shifting landscape.