Service Design Marathon

Learn how best organizations around the world design excellent experiences for their users!

Join us on daily talks - from April 22 until May 5.

Every talk is about the real case: from the context and challenges to insights and outcomes:

  • how the bank made contracts both readable and applicable?
  • how immigration service helps people to trust robots?
  • how the bank designed one solution for everybody?
  • how mobile operation increased retention rate and save on customer service at the same time?
  • how to tailor service design for innovation and start-ups?
  • ?.. (more topics to come)

Please share the event so that more people learn about human-centred design applications!

The Marathon is free for all. Please register so that we know how many people to expect and how to keep you posted on Marathon updates: https://bit.ly/2yjcuha

Award-winning cases from various industries: finance, government, telco, education, IT services, healthcare, retail and many others to be presented by service designers from across the globe.

If you have a service design case you want to share with the global audience, please fill a short form for the speaker: https://bit.ly/3aeZfeo

"In theory, theory and practice are the same. In practice, they are not" (Albert Einstein)

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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

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SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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