Service Design Marathon

Learn how best organizations around the world design excellent experiences for their users!

Join us on daily talks - from April 22 until May 5.

Every talk is about the real case: from the context and challenges to insights and outcomes:

  • how the bank made contracts both readable and applicable?
  • how immigration service helps people to trust robots?
  • how the bank designed one solution for everybody?
  • how mobile operation increased retention rate and save on customer service at the same time?
  • how to tailor service design for innovation and start-ups?
  • ?.. (more topics to come)

Please share the event so that more people learn about human-centred design applications!

The Marathon is free for all. Please register so that we know how many people to expect and how to keep you posted on Marathon updates: https://bit.ly/2yjcuha

Award-winning cases from various industries: finance, government, telco, education, IT services, healthcare, retail and many others to be presented by service designers from across the globe.

If you have a service design case you want to share with the global audience, please fill a short form for the speaker: https://bit.ly/3aeZfeo

"In theory, theory and practice are the same. In practice, they are not" (Albert Einstein)

Related Headlines

SDN Chapters Call for papers is now open | Submit your abstract until April 26th 2024

Call for papers is now open | Submit your abstract until April 26th 2024

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading
SDN Chapters Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.

Continue reading
SDN Chapters Touchpoint Vol 14-3 Roundtable | Implementing Service Design

Touchpoint Vol 14-3 Roundtable | Implementing Service Design

On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.

Continue reading
SDN Global News Replay tickets SDGC23

Replay tickets SDGC23

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Continue reading