A Powerful Tool to Overcome Challenges

Despite the war and uncertainty that surrounds us, over 250 participants had the opportunity to come together to learn, network, and discuss how service design remains relevant and can be used to tackle various challenges.

Last month we celebrated a remarkable online conference on the topic of Service Design in Ukraine.

Despite the war and uncertainty that surrounds us, over 250 participants had the opportunity to come together to learn, network and discuss how service design remains relevant and can be used to tackle various challenges.

Our speakers shared their experiences and insights on the effectiveness of human-centered design in both business and humanitarian sectors, as well as provided guidance on how modern organizations can use it for transformation.

Together we discussed the importance of service design and how it can help to address current and future challenges.

With participants located across the globe due to the war, it was amazing to see how we managed to create a space where old and new friends could meet, exchange opinions and connect with like-minded people.

All Headlines

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading