Local conference “Service Design. Actual Trends in Ukraine and the World" was a huge success!

Over 100 participants from different cities of Ukraine got acquainted with the best cases of Ukrainian companies and presentations from the Service Design Global Conference.

Presentations on designing services by Synevo and First Ukrainian International Bank were recognized as the best performances by almost equal votes. 


At the conference, we also spoke about the design of services for VIP-clients of the bank, elderly as users of gadgets, residents of villages and small towns, as well as the opportunities and barriers for using service design in IT companies and startups. 


From the international cases, the participants were particularly interested in the topic of the use of behavioural economics in service design, as well as the design of legal touchpoints. 


80% of the participants indicated that the conference exceeded their expectations. Especially they liked the balance of Ukrainian cases and world trends. 


Big thanks for SDN Ukraine members Oleg Koss, Andrey Milinevskiy, Kateryna Zaiko for organising the event and bringing Ukrainian service designers together. 


Conference Photo Album:http://bit.ly/36fQMpL 

Speakers’ Presentations: http://bit.ly/2DQTEgC

Related Headlines

SDN Chapters Virtual Service Design Global Conference 2020 - Embracing Change

Virtual Service Design Global Conference 2020 - Embracing Change

Join us on October 22-22, 2020 for two deep-dive-days featuring interactive sessions, hands-on workshops and top-notch networking, all designed to take your professional growth to another level. Tickets are available now!

Continue reading
SDN Chapters Our Stance and Activities Against Discrimination and Social Injustice

Our Stance and Activities Against Discrimination and Social Injustice

A message from our President Birgit Mager on behalf of the SDN Leadership Team.

Continue reading
SDN Chapters The Service Design Academy (SDA) Receives the First Organisational Accreditation from the SDN!

The Service Design Academy (SDA) Receives the First Organisational Accreditation from the SDN!

We are pleased to announce that the Service Design Academy (SDA) is the first-ever organisation accredited by the Service Design Network (SDN)! Through our Organisational Accreditation initiative, the SDN recognises the authority and quality of SDA in the provision of service design education and qualification. SDA is a Service Design educational institution committed to creating positive impact through interactive, practice-based learning. SDA was founded in 2017 and is based in Dundee & Angus College, Gardyne Campus, Dundee Scotland.

Continue reading
SDN Global News Understanding the Impact of COVID-19 on the Service Design Sector

Understanding the Impact of COVID-19 on the Service Design Sector

In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.

Continue reading