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Headline Call for Papers: Touchpoint Vol. 10 No. 3 "Managing Service Design"

Call for Papers: Touchpoint Vol. 10 No. 3 "Managing Service Design"

“Managing Service Design” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 30 November 2018.

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Headline SDN Chapter Award Winners 2018: Congratulations!

SDN Chapter Award Winners 2018: Congratulations!

The National Chapter Board and SDN Global are excited to announce the 5 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC18 Members Event on October 10, 2018. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.

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Headline Service Design Award 2018: Congratulations to the Winners!

Service Design Award 2018: Congratulations to the Winners!

Congratulations to the 2018 Winners and Finalists! The much anticipated, third Service Design Award ceremony was a huge success, taking place from October 11-12 in magnificent Dublin. The ceremony and Service Design Award finalist exhibition were key highlights of the 2018 Service Design Global Conference.

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Headline The very best cases in service design: Service Design Award Annual

The very best cases in service design: Service Design Award Annual

The very first Service Design Award Annual, published by SDN, is here to capture, share and celebrate the very best in service design.

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Latest events


SDN Germany Post Conference Event

Post Conference Event

After the amazing Global Service Design Conference 2018 in Dublin we would like to celebrate the traditional Post-Conference Event with you. So save the date and let us enjoy the best of two days in two hours with great presentations, insights and a warm welcome from our very own President of the Service Design Network, Prof. Birgit Mager. And because it fits so well: Let’s celebrate ONE YEAR of our event location LOFT33 afterwards with some inspiring networking, great finger food and wine. Get your ticket now!!!

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Other Events Service Design - Co Design Bootcamp (March)

Service Design - Co Design Bootcamp (March)

This bootcamp introduces you to co-design through dynamic and interactive workshops explaining how co-design is used within the service design process.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Head of Bachelor Design Management

Head of Bachelor Design Management

The Lucerne School of Art and Design offers degree courses which are unique in Switzerland, and, in the realm of art and design research, provides creative focal points in art, design and film. Thanks to national and international networking, high-calibre staff, well-equipped workshops and spacious studios, the School offers an environment with a wealth of opportunities for development. It is one of six Schools making up the Lucerne University of Applied Sciences and Arts with its 1600-plus staff and 10,800 or so degree and continuing education students.

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Teaching or Tenure Track Positions

Teaching or Tenure Track Positions

The School of Design at Carnegie Mellon University welcomes applications for tenure track or teaching track positions at the rank of assistant or associate professor for Fall, 2019.

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Internship at BMW: Service Design & Digital Design Strategy

Internship at BMW: Service Design & Digital Design Strategy

Development of Automotive Digital Design, Service Design Strategy and Management of market-specific customer journeys and experiences.

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Latest case studies

Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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Case Study Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

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