Latest content

Headline Call for Papers: Touchpoint Vol. 10 No. 2

Call for Papers: Touchpoint Vol. 10 No. 2

“Designing the Future” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 20 June 2018.

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Headline Thank you for a great Service Design Day!

Thank you for a great Service Design Day!

On June 1st the Service Design community came together to celebrate the third official Service Design Day. This day is all about celebrating the power and spirit of service design, as well as connecting our amazing international community. Thank you to everyone who participated, now more people than ever know about the amazing power of service design!

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Headline Discover the Service Design Award Annual 2017

Discover the Service Design Award Annual 2017

The very first Service Design Award Annual, published by SDN, is here to capture, share and celebrate the very best in service design.

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Headline SDGC18 Call for volunteers

SDGC18 Call for volunteers

Want to get a behind-the-scenes glimpse into the Service Design Global Conference 2018? Submit your application today and volunteer at SDGC.

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Latest events


SDN Netherlands Service Design Experience 2018

Service Design Experience 2018

Boost your skills, transform the future.

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SDN Germany Crafting Services – A basic Service Design workshop

Crafting Services – A basic Service Design workshop

Service Design is a field of practice in which many different disciplines come together to design delightful experiences and deliver user-centered solutions to people. The large adoption of tools and methods, used in the service design process by companies and organizations, rises the need to understand how and why to use it. In this 2 days workshop, the participants0 will learn the basic principles and elements to be considered while designing a service.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce great publications and organise remarkable local and global events for the service design community.

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Praktikant (m/w) für den Bereich Service Design

Praktikant (m/w) für den Bereich Service Design

Als Praktikant im Bereich Service Design bei der WISAG Facility Management werden Sie die ganze Vielfalt Ihrer Kreativität einbringen. Alles mit dem Ziel unsere Kunden zu begeistern.

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Senior Service Designer

Senior Service Designer

Sketchin, for its team based in Milan, is looking for a Senior Service Designer. He/She works within an interdisciplinary design team to plan, visualise and define new user and service experiences.

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Service Design Lead

Service Design Lead

We’re looking for an exceptional Service Design Lead with a passion for making the world a better place. The role is based out of our Sydney studio.

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Latest case studies

Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

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Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

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Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

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