Latest content


Amsterdam to host the world’s premiere annual service design event – Service Design Global Conference

On October 27th & 28th 2016, the 9th Service Design Global Conference (SDGC) is taking place at the Westergasfabriek in Amsterdam. Welcoming over 600 guests, four keynote speakers and drawing on a network representing 42 countries, the two-day conference is the leading annual event for the global service design community.

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Service Design Award Shortlist 2016

We are delighted to announce the finalists of the Service Design Award 2016!

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Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

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Touchpoint Article

Giving Disruptive Innovations a Chance

Have you ever found it difficult to turn innovative ideas into practice?

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Latest events

Global Conferences

Service Design Global Conference 2016 Amsterdam

Become part of the community and join SDGC16 in buzzing Amsterdam!

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SDN Finland

SDN MeetUp with TEM 19.5.

Ministry of Employment and the Economy (TEM) welcomes you to our joint May SDN Meetup

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

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Latest jobs

TACSI - Principal (Design) - two positions

The Australian Centre for Social Innovation is looking for experienced designers to help us develop, test, and spread innovative solutions to some of Australia’s biggest social problems.

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Cantina - Head of Service Design

Cantina is looking for a Head of Service Design to set the course for how Cantina thinks, writes, talks and delivers Service Design work.

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Spotless - Senior Service Designer

This is a fantastic opportunity for an experienced Service Designer with a minimum of 5 years experience in service design. To join a growing team in our brand new offices in Old Street.

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Shift -Senior Service Designer

Shift is looking for an experienced service designer to lead the design of new products and services that help prevent issues like mental illness, obesity and climate change.

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Latest case studies

Case Study Co-designing the future of the State Library of Victoria

Co-designing the future of the State Library of Victoria

Established in 1854, the State Library Victoria in Melbourne is Australia’s oldest public library and one of the first free public libraries in the world.

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Case Study Doc Ready: Helping young people make the most of their mental health care

Doc Ready: Helping young people make the most of their mental health care

In collaboration with Enabled by Design, Neontribe and Social Spider, FutureGov partnered with Right Here Brighton and Hove to develop a simple, elegant tool that empowers young people to talk with their doctors about mental health.

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Case Study Transforming Services Delivery for Students Success

Transforming Services Delivery for Students Success

The University of California, Berkeley, is in the midst of a multi-year program to unify and transform services delivery for students, plus faculty, staff and parents; the Student Information Systems (SIS) Project. The scope is broad and complex.

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Case Study Lupapiste – Desirable Public Online Service

Lupapiste – Desirable Public Online Service

Applying different kind of permits in Finland has usually been a slow and bureaucratic process.

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