Latest content

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Monthly Podcasts: The Latest Channel for SD News

The Service Design Podcast is hosted by David Morgan and Stina Vanhoof from Knight Moves in collaboration with the Service Design Network. The podcast brings stories and inspiration about service design and related projects to your ears.

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Community Knowledge

Design Within Organisations Needs Sustained Thinking and Doing

Great service design is all about designing a service so it is useful and desirable to customers, while also making sure the service is both usable and used during and after its introduction.

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Design Thinking and Service Design Doing

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

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The Impact Report: Public Sector

Chapters of the Service Design Network in 20 countries, and the social media community, allowed us to involve almost 200 participants in the survey.

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Latest events


SDN Finland

SDN MeetUp 15.11. at Kuudes

Kaupunkimarkkinointi ja brändäys: case Brand New Helsinki Puhujina Helsingin kaupungilta markkinointipäällikkö Outi Leppälä ja Kuudennen designerit. Ilmoittautuminen avautuu lähempänä ajankohtaa.

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SDN Finland

SDN MeetUP 18.10.: Leanin ja Pamun liitto

HUS järjestää meet-upin 18.10. klo 13 - 17 teemalla ”Tule haastamaan terveydenhuollon ammattilaisia asiakaskohtaamisesta!”.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Senior Service Designer at Volkswagen: Group Digitalization in Wolfsburg

Become a part of the Digitalization department at Volkswagen headquarters. Within the CDO office you gain insights in all parts of the Group Digitalization, from Products & Services, Customer & Retail, Smart Mobility, Industry 4.0 to UX Design in our Future Centers.

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Worlds Best Service Designers

Thick is on the hunt for the best service designers on the planet to work on creating a better society and plant, stuff that matters - know anyone?

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Principal Social Innovator x 2

We’re currently recruiting for Principal Social Innovator (Human-centred Design) for our Adelaide & Sydney teams. We’re actively looking for leaders with 10+ years experience in Human-centred Design.

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The School of Design at Carnegie Mellon University Welcomes Applications

The School of Design at Carnegie Mellon University Welcomes Applications for the following positions:

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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